Shipping, Returns and FAQ's
We endeavour to package and ship your order as soon as we can once it is received.
$12.50 flat rate shipping is available on orders being sent to an Australian address with a value of $50 or more.
Please direct any enquiries in regard to shipping to email@example.com
Pick up is also an option from Willetton, Western Australia. You will find the option to pickup during check out. When your order is ready to collect you will receive an email advising that the order status has changed to "Awaiting Pickup". The address for collection is 32 Kembla Way, Willetton. This premises is not always manned so please email firstname.lastname@example.org to organise a time.
All sales are final, returns are not accepted. If you feel there is a flaw with the fabric that you have received please ensure you contact us within 7 days of receiving your fabric and prior to them being washed. Once fabric is washed we can not be responsible for any flaws.
If the fabrics that you have received do not match what you have ordered please contact us immediately and do not wash.
Exchange/refund is not possible if the fabric has been washed or more than 7 days after the fabric has been received by the customer.
Any queries in regard to a refund/exchange should be made via email at email@example.com
Frequently Asked Questions
How do I wash my fabric?
We recommend all fabrics are washed in cold water and either line dried or laid flat to dry depending on the stretch recovery of the fabric, if unsure lie flat to dry. Some fabrics that are particularly delicate or have embellishments need to be hand washed in cold water and laid flat to dry.
I need to get in touch with Lush Fabrics, how do I do that?
The best way to get in touch is to email us at firstname.lastname@example.org. All staff members can access these emails so you will receive a response faster this way.
You can also call us on 0475 921 693, this phone is only answered when someone is at the warehouse.
Please note private messages sent to Lush Fabrics staff members will not be responded to.
I just placed an order and then thought of something else I wanted, can I add to my order?
Yes, you can if we haven’t posted it. You will receive an email with shipping details once we have prepared your order for postage, however, sometimes these emails might go to your spam so to be sure log in to your account on the Lush website and check the Fulfillment Status of your order, if it is Unfulfilled you can add to it, if it is Fulfilled then we have already processed your order. If you are still unsure after going through these steps just email us at email@example.com or phone us on 0475 921 693.
To add to your order simply place another order online, when checking out use the code COMBINEMYORDERS, this will let us know that you have another order in the system and will take away the postage charge. This applies to Flat Rate Shipping orders only.
You are most welcome to email us as well to let us know that you have placed another order to combined with your previous order.
I just placed an order but now I wish I had ordered a different fabric, not the one that is in my order, can you swap fabrics for me?
The short answer to this is no. Swapping fabrics out leads to errors at our end which leads to unhappy customers. It also plays havoc with our inventory levels. If you would prefer a different fabric that is still possible, please email us and we will cancel your whole order so that you can place the order again with the correct fabrics and quantities. Please keep in mind that if you received one of your fabrics at a lower price due to a special or sale that price might not be available when you place your order again.
Do you ship overseas?
Yes, we sure do. Just add the products you are interested in into your cart and start the checkout process, you will see the cost of shipping before you have to commit to purchasing.
How long does it take you to process orders?
We take pride in processing orders as quickly as we can. We receive a large number of orders on Sundays, we generally have all of these orders processed and on their way to you by Wednesday. Orders received Wednesday to Friday midday are generally processed within 24 hours. The exception to this is if we have a backlog of orders which might occur because of a particularly busy Sunday or due to a sale.
I’m really interested in your fabrics but I’m hesitant to buy online, can you help?
If you are not accustomed to buying online it can be tough to make that first leap. Here are some things we do to try to make it easier for you:
- We release a video every week where we talk about the fabrics that are releasing. In these videos we show you the fabric and how it stretches and drapes, we explain the feel of the fabric, we show coordinating fabrics and threads and we offer some suggestions on things you could make with it.
- Each week we have our amazing team of sewists sew some of the fabrics up for you to see how they look made up into a garment.
- Every Sunday we have a fabric that we call our Lush Sunday Special, this fabric is a new release that is a little bit cheaper than its usual price, we do this to make it a little bit easier to either try a new fabric base or try Lush Fabrics for the first time.
- We have detailed information on our fabrics on our website, we tell you the weight of the fabrics and the stretch percentage so that you can check if they are suitable for the pattern you want to make.
- Our Facebook group, Lush Fabrics (Australia) is full of inspiration, the Lush sewing team post their makes in here and so do our customers. If you would like to know what a particular fabric base looks like sewn up just search for it in this group.
I paid for Express Post two days ago but my order still hasn’t shipped?
If your order still hasn’t shipped after two days we have a backlog of orders. We process orders in the order they are received as much as possible. Express Post pays for the postal service, it doesn’t mean that we prioritise processing.
If you have a special occasion and need something as a priority we suggest you give us a call first to check on our processing times so that you have an idea of when your order will be posted.
Are the gift cards electronic codes or physical gift cards?
Our gift cards are electronic codes that are sent via email.
Do you offer wholesale pricing?
We can offer wholesale pricing on large quantities of the one fabric. If you are interested please email us at firstname.lastname@example.org and let us know which fabrics you are interested in and the quantity of each.
In what quantity is the fabric sold?
Our minimum cut of fabric is one metre, we do sell in half metre quantities after that. One unit of fabric is half a metre. If you want to purchase 2 metres of fabric the quantity should be 4.
I missed out on a fabric I love, what can I do?
We are sorry you missed the fabric you love. Some of our fabrics just fly out the door! There is the option to receive a text message or email when a fabric comes back in stock. When viewing the sold out product you will see the Notify Me When Back in Stock button, enter your details in here to be notified when it is back.
On release days fabrics can move very quickly, sometimes when we cut the orders on Monday we are able to add more stock to the website so it is worthwhile hitting that Notifying Me button. If you do receive a message saying it is back in stock you will need to act very quickly to secure yourself that piece of fabric.
I have had a bad experience with XYZ Couriers, how can I be sure you do not send my parcel with this carrier?
If there is a particular carrier that doesn’t do a great job in your area you can leave a note on your order to request that we don’t use that carrier. Please note that by doing this our Flat Rate Shipping price no longer applies and you will be sent an invoice for additional postage, if applicable.
You will need to tell us this each time you order, we have many wonderful customers and can’t recall each of their preferences.
You can add a note to your order when you view your cart.
Can we shop in store?
We love having visitors at our warehouse and you are more than welcome to shop when you are here. We are generally open between 10am and 2pm Monday to Friday, however, we are first and foremost an online store which means we are not always available at our warehouse, if you are travelling a distance or want to be sure not to miss us please send us an email at email@example.com to confirm we will be at the warehouse.